What you need to know about supply of healthy snacks and artisan drinks.

What happens after I order?

You will immediately get an automated order acknowledgement. Next we will send you a personalised email confirming your delivery. This is followed by another automated email confirming fulfillment and giving you a tracking number (if applicable). After your delivery is made we will send you a Thank You email inviting you to leave a review and/or inform us of any issues. We track your delivery until it's made and will be in contact with you if necessary along the way.

How do I get my delivery?

Depending on your location and the timing of your order we will deliver using our own vehicles or by courier. Our preferred couriers are Fastway and UPS. Our customers occasionally have a preference for a courier. If this is the case please let us know. More information here.

What do you do if I am not at home when my Artisan Drinks and Snacks delivery arrives?

We will call you on the phone number provided and agree the next step, e.g. leave with a neighbour. If you don’t answer we will take the package away and try again. Similarly our couriers will try to make contact with you.

Do you only sell Irish products?

Primarily yes. We particularly love to support small Irish Food Businesses. We appreciate that every €euro spent I Ireland supports Irish families and causes. However if we come across a unique niche product that isn’t made here in Ireland we might stock it if it fits with our policies and brand values. 

What is your policy on returns?

If you are not happy with your delivery email us on hello@craftfoodtraders.ie and we will try to resolve the issues. If we cannot resolve the issue to your satisfaction you can return the goods and we will either replace or refund you.

More detail here.

How can I pay?

We accept payment online via Shopify Pay and PayPal. If you have any questions on that please email sales@craftfoodtraders.ie or check our footer.

Can I send a gift directly to my family or friends?

Yes, we specialise in gifts! Visit our Gifts Section and browse the options. Add your requests re notes, cards, etc in "Notes for Seller" in your shopping cart.

 What is your policy on packaging?

We strive to use only recyclable, reusable and/or compostable packaging. Our boxes are very useful or can be placed in your recycling bin. We use compostable internal packaging for bottles and fragile items.We are constantly checking the packaging market for more environmentally friendly options.